Frequently asked questions

Our canvas wall art is a made-to-order giclée print, rather than an original hand-painted canvas. Painted brushwork and metallic-looking details are part of the printed design unless the product description says otherwise.

Canvas Print is our gallery-wrapped option: the printed canvas is stretched over a wooden support, with no outer frame. Framed Canvas adds a floating frame around the stretched canvas, with a small gap between the canvas and frame.

Choose the finish from the artwork’s Format options. The available colours are listed on each product page. See our product and framing details for more information.

You will receive the format you select when ordering. Room photographs may show a different frame or finish, so check your selected Format and its product images before adding the artwork to your cart.

Gallery-wrapped and framed canvases arrive stretched and finished for display. Choose wall fixings suited to your wall type and the weight of the artwork. If you need advice about a particular piece or hanging hardware, ask us before ordering.

Screens, room lighting and brightness settings can change how colours appear. Our images help you choose, but the print may look slightly different in your home. If a particular shade is important, contact us with the artwork name before placing your order.

The canvas has its own woven surface. Brushstrokes, paint texture and gold or metallic-looking effects within the artwork are printed as part of the image, unless the product description explicitly states otherwise.

Measure the space and compare it with the dimensions on the product page. Use the Size guide beside the Size options to compare the available sizes. The room illustration is a guide to scale, so measure your own wall and furniture before ordering.

For a pair or gallery wall, leave space between the pieces. If you need the exact outside dimensions of a framed option, contact us with the artwork, size and frame you are considering.

In the Size guide, dimensions are shown as width × height. A landscape piece is wider than it is tall; a portrait piece is taller than it is wide. You can compare inches and centimetres in the guide.

Check the selected artwork’s orientation and measurements before ordering. If a listing is unclear, send us the artwork name and we will help.

Dust gently with a clean, soft, dry cloth. Avoid water, cleaning sprays and abrasive materials on the printed surface. Display your artwork away from persistent damp and strong direct sunlight, and use suitable fixings for your wall.

If the option you want is not listed, get in touch before ordering. Include the artwork name, preferred dimensions or finish, and any useful reference images. We will check what is possible and explain any price and terms before you commit.

Please wait for confirmation before placing an order for a custom request.

Email support@wildfrogart.com as soon as possible with your order number and the change you need. Our current policy asks you to request cancellation within 2 hours of placing the order, because production starts quickly.

Once production has started, changes or cancellation may no longer be possible. Eligible standard orders can still be returned after delivery under our returns policy. This does not affect your statutory rights.

Please check your address carefully at checkout. If you notice an error, email us immediately with your order number and the correct address. We will check whether it can be changed before dispatch. An address change cannot be guaranteed once the order is being processed or has shipped.

We offer worldwide delivery, including the UK, USA, Europe, Canada and Australia. Available services and costs are shown at checkout for your address. If your country is not listed, contact us and we will check the options for you.

We use print and framing partners in the UK, Europe, USA and Australia. Where possible, your artwork is produced and dispatched from a regional location close to you. The fulfilment location can depend on the product and delivery address.

Your artwork is made to order, so printing and framing take place before dispatch. Production time and delivery time are separate stages.

Check the estimate shown at checkout for your address and delivery service, and read our shipping policy for the current production and transit guidance. Estimates can vary by product and destination, and are not guaranteed arrival dates.

If you need artwork for a particular date, contact us before ordering so we can check what is realistic.

The available delivery services and charges are shown at checkout. If a free-delivery offer is available, check its current threshold and eligible destinations before ordering.

We will email your tracking details when the order is dispatched. Check your inbox and junk folder for the dispatch email. If you cannot find it or the tracking is unclear, email us with your order number and we will help.

Regional production helps reduce cross-border shipping, but import charges can depend on your destination and where the order is fulfilled. Check our shipping policy for the current terms. Any applicable local import taxes or customs fees are the customer’s responsibility.

If you are unsure about delivery to your country, contact us before ordering.

Eligible standard orders can be returned. Request your return within 14 days of delivery by emailing us with your name and order number. Our current policy requires the returned artwork to reach us within 14 days of the return request.

Items must be unused and in their original condition and packaging. You are responsible for return postage. We will provide the correct returns address and instructions: do not send your artwork to the address on the parcel or our postal contact address.

See our returns policy for the full conditions and exclusions. Your statutory rights are unaffected.

Our current policy treats an exchange as a return and a new order. Contact us within the 14-day return window so we can explain how to return the original artwork and order the piece you would prefer. Standard return conditions and return postage costs apply.

Custom, personalised and bespoke orders are excluded from our standard change-of-mind returns offer. We will explain the terms of a custom request before you order. If the artwork is damaged, faulty or incorrect, contact us so we can help. Your statutory rights are unaffected.

Email support@wildfrogart.com as soon as possible with your name, order number and clear photographs of the artwork and its packaging. Keep the packaging while we investigate.

We will check the issue and arrange the appropriate resolution. Your statutory rights are unaffected.

Once we receive and inspect your return, we aim to email you with its status within 3 business days. Approved refunds are sent to the original payment method within 10 business days, although your bank may take longer to display the payment.

If you have not received the refund after 15 business days, check with your bank or card provider, then contact us with your order number. See our returns policy for the full details.